Privacy Policy

Lowly Rug L.L.C. (“Lowly Rug,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our mobile applications, or interact with our products and services.

1. Information We Collect

We may collect the following types of information:

Information you provide directly: This may include your name, email address, account information, support messages, feedback, and any information you choose to enter into our products or services.

App usage information: We may collect information about how you use our website, apps, and services, such as pages or screens viewed, features used, device type, browser type, operating system, approximate location, and log data.

Payment information: If you make a purchase, subscription payment, or other transaction, payment information may be processed by third-party payment providers such as Stripe, Apple, or Google. We do not store full credit card numbers.

Communications: If you contact us, we may keep a record of your message and our response.

2. How We Use Information

We may use information to:

• Provide, operate, and improve our website, apps, and services
• Create and manage user accounts
• Process payments, subscriptions, refunds, and support requests
• Send service-related messages
• Respond to questions, feedback, or support requests
• Monitor app performance, fix bugs, and improve user experience
• Protect against fraud, abuse, misuse, and unauthorized access
• Comply with legal, tax, accounting, and regulatory obligations

3. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, such as payment processors, hosting providers, analytics providers, customer support tools, and app store platforms.

We may also disclose information when required by law, to protect our rights or users, to prevent fraud or abuse, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

4. Third-Party Services

Our services may rely on third-party platforms, including payment processors, app stores, analytics tools, hosting providers, and other service providers. These third parties may process information according to their own privacy policies.

5. Data Retention

We retain information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

8. Your Choices

You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational limitations.

You may also unsubscribe from non-essential marketing emails by using the unsubscribe link in those messages.

9. U.S. State Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable state privacy laws. These may include rights to access, correct, delete, or obtain a copy of certain personal information, and to opt out of certain types of data processing.

To make a privacy request, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact Us

Lowly Rug L.L.C.
Email: support@lowlyrug.com
Website: https://lowlyrug.com